AliExpress Announcement: Notice on Multi-Country Logistics Order Combination
Recently, AliExpress issued a notice on “multi-country logistics order consolidation”. The original text of the notice is as follows:
Dear AliExpress seller:
In order to further improve the logistics services that Cainiao provides to you, and at the same time improve the logistics experience of AliExpress platform buyers, and improve the inconvenience of local buyers in receiving goods. Starting from 0:00 on March 08, 2021, Beijing time (the creation time of logistics orders), the following countries will gradually access the combined order line or launch the online combined order within the next 2 months. Based on big data and current logistics resources, Cainiao will combine the delivery of some parcels that meet the conditions with the recipient and recipient address dimensions, so as to enhance the buyer’s receiving experience and improve the buyer’s experience on AliExpress. The stickiness of platform shopping.
This combined order will not change the contractual rights and obligations between you and Cainiao, the logistics products corresponding to the contract, and the original aging rules, compensation standards and prices of each logistics product. The timeliness and related nodes corresponding to the original logistics plan are subject to the “Cainiao Service Standard Agreement” signed by you and Cainiao.
The early stage of this combined order will target the Netherlands, Italy, Poland, the United Kingdom, New Zealand, Croatia, Finland, Sweden, Greece, Denmark, Slovenia, Thailand, Peru, Ireland, Nigeria, and Malta. Cainiao will notify you separately.
Among the countries where combined orders have been launched, the combined routes of the Netherlands and Italy have added the Aliexpress worry-free logistics-standard; the combined routes of Poland and the United Kingdom have added the Aliexpress worry-free logistics-simple.
After this adjustment, the routes participating in the Dutch and Italian combined orders are as follows:
Economy category: rookie super economy Global, rookie super economy
Standard category: Aliexpress worry-free logistics-standard
The routes participating in the combined order of Poland and the United Kingdom are as follows:
Economy category: rookie super economy Global, rookie super economy
Standard category: Aliexpress worry-free logistics-standard
Simple category: Aliexpress worry-free logistics-simple
Among the newly added countries, the participating routes are as follows:
The routes participating in Ireland, Greece, Finland, Slovenia, Croatia, Denmark, Sweden, and Malta are as follows:
Economy category: rookie super economy Global, rookie super economy
Standard category: Aliexpress worry-free logistics-standard
The routes participating in New Zealand, Peru, Thailand, and Nigeria are as follows:
Economy category: rookie super economy Global
Standard category: Aliexpress worry-free logistics-standard
For example:
Australian buyers bought the following products across stores on the AliExpress platform: Order A (Cainiao Super Economic Global) + Order B (Aliexpress Worry-Free Logistics-Standard), Cainiao will calculate based on certain big data, and order A that meets the conditions , The goods corresponding to order B will be packaged and distributed together with advantageous logistics channels, thereby improving the overall consumer receiving timeliness and logistics tracking information experience. At the same time, for merchants and consumers, there is no need to pay additional fees, and the dispute judgment and compensation rules of the A and B orders after the combined order are consistent with the original order and will not be affected.
【FAQ】
1. How do I know if my order is combined?
Answer: 1) You can check whether the corresponding logistics order has been changed in the order details, for example:
2) You can also view the logistics information in the transaction order details. If it is a combined order, a prompt will appear: Your order tracking number has changed. Please pick up your package using the second number.
An example is shown in the figure below:
3) You can also check the logistics details through the Cainiao network (https://global.cainiao.com/). If there is a combined order, there will be multiple waybill numbers at the top of the page. The parentheses are the waybill numbers after consolidation. Logistics After the order is successfully shipped out of the warehouse, the logistics order number changes and the consolidation field appears, which means that the order is combined. An example is shown in the figure below:
2. Will the timeliness of my logistics order be affected after the order is combined?
Answer: The order after the combined order is still in accordance with the original line’s logistics commitment time limit.
3. Will the combined bill be overcharged?
Answer: There will be no additional charges for combined orders, and the orders after the combined orders will still be charged according to the original line’s quotation.
4. Will my dispute judgment and payment be affected after the order is combined?
Answer: No, what channel did you use to deliver the goods, the dispute judgment and compensation will still be carried out in accordance with the corresponding channel and its rules.
